1) Singer Silver, Gold and Platinum sessions
a) We allow an approximate time of half an hour per song per session plus an additional half hour to make and master photo CD's for the recipient to take home. Thus a singer silver voucher with 1 song choice is 1 hour long, a singer gold with 3 song choices is 2 hours and a singer platinum with 5 song choices is 3 hours. Within this half an hour per song we generally record 3 separate takes of the singers performance and then use the best take with maybe some additional edits from other takes and mix the track down to our mastering machine. However, should the singer(s) take more than three takes to perfect their vocal performance, this may reduce the total number of chosen songs that the recipient can perform during their session.
b) Be sure to bring printed lyric sheets with a good sized font for reading from approximately 2 feet away. Failure to do this may result in delays while we print them for you.
c) We can only display words on screen "karaoke style" with prior arrangement however this service may not be available with some of our pro-quality backing tracks.
d) Recipients are welcome to bring their own backing track(s) on CD (or CDG). We cannot however remove vocals from commercial recordings so your backing track(s) must not have a lead vocal pre-recorded on them.
e) Please note that for 2 participants singing a duet then they would sing at the same time using a microphone each.
f) Please be sure to rehearse well before arriving for your session!

2) CD(s) & DVD(s)
a) We are licensed by the MCPS for copyright control and use only pro quality backing tracks.
b) The CD(s) and DVD(s) given to recipients at the end of their session are for personal use only and should not be duplicated or distributed.

3) Vouchers
a) All vouchers are valid for 12 months from the date of purchase (except for when special promotions state to the contrary).
b) Gift Daze are able to offer extensions to existing voucher holders providing this is done within the valid period of the voucher. To extend a voucher further please find your voucher under the booking menu of our website and select an extension upgrade.
c) Vouchers must be redeemed within the period that the voucher is valid, as shown clearly on the voucher.
d) Vouchers are non-transferable unless under prior agreement by the Gift Daze management team.
e) Once a voucher has expired it cannot be extended.

4) Upgrade
a) A Recipient (or voucher purchaser) can upgrade their experience should they so desire (eg. from singer silver to singer gold). The additional charge will be the difference between the full RRP of the experiences and will exclude any offers or promotions. To upgrade find your experience under the booking menu of our website and select an appropriate upgrade.
b) Upgrading a voucher does not extend the validity of the voucher (to do this see 3b).
c) A voucher cannot be downgraded.

5) Refunds and Cancellations
a) We are happy to offer a refund on a voucher providing you contact us within 28 days of purchase. There is an administration cost of 20% (to a maximum of £30) that is deducted when a refund is given. the refunded money will be credited to the original purchases card. Should this card have expired then we ask to be notified in writing with the up-to-date credit card details so that we can refund successfully. A Refund cancels the voucher and makes it invalid immediately.
b) If an experience has been booked and the recipient cancels within 24 hours before their session starts this will render the voucher invalid and no further date can be offered.
c) If recipients fail to attend their booked session this will render the voucher invalid and no further dates will be offered.
d) If an experience has been booked and the recipient wishes to cancel their appointment up to 14 days before their booked date and time then it is possible that the Gift Daze management will rebook a new time slot, but this will exclude weekend and bank holiday slots. We cannot however reschedule more than once.

6) Bookings
a) The weekends can be our busiest time here at the studio therefore it is advisable that if recipients wish to redeem experiences on a weekend they call soon after receiving their gift voucher. Weekend slots are subject to availability and are on a first come first served basis. We cannot offer you a weekend slot outside of your voucher expiry date. Gift Daze cannot be held responsible if the recipients desired redemption date is unavailable. Please see 3b regarding extension of voucher validity.
b) If a recipient is late for their studio booking please note that it is not possible for the session to over run. In some circumstances late arrivals may be turned away due to insufficient time to complete an experience.
c) Gift Daze has the right to move the studio location at any given time. Voucher holders that are booked in prior to any studio move will be informed either by telephone, email or in writing.
d) It is always advisable to check our web site (under "Location” in the the left had side menu ) for our current location. We are presently situated at Little Wold, Station Road, Groombridge, East Sussex TN3 9NE.
e) We advice all session goers to plan their route well in advance, and don't take your sat nav for granted! We advise anyone to "drive around" the neighbouring town of Tunbridge Wells as it's heavy congestion often makes voucher recipients late.
f) Gift Daze reserves the right to cancel and re-arrange sessions at any time.
g) Plan your route and allow plenty of time for your journey. You are advised not to turn up more than 15 minutes before the start of your session. If you arrive late we are not able to over run at the end of your session.

7) Age & Behavior
a) If voucher recipient(s) behavior causes concern in any way for Gift Daze staff whilst they are on Gift Daze premises we reserve the right to ask them to leave immediately thus terminating their session and invalidating the voucher.
b) We ask that all children under the age of 16 must be accompanied by an adult at all times.

8) Confidentiality and Privacy
a) The information we gather here on this web site is kept secure and strictly confidential. We use your details solely for the purpose of presenting, delivering and receiving payment for gift vouchers. We do not sell information to any third party companies thus you can be assured your details are safe with us.

Last amended October 27th 2007